FAQ

You’re welcome to pause your subscription at any time. Here’s how to skip your next box:

• Kindly log in to your account here
  
• Click on “Manage My Subscription”
  
• Choose “Skip” next to your upcoming box
  
• Be sure to use the same email you used at checkout to log in.
  
  If you’d like to pause for a longer time or need help with any step, feel free to contact us at help@hooksneedles.com - we’re happy to assist you.

Let’s get that sorted quickly. Please try the following:

• Visit our customer portal.
  
• Enter the email address you used when placing your order.
  
• Check your inbox for an access code (it may also appear in your spam or junk folders).
  
• Use the access code from the email to log in.
  
  

Still can’t get in? Email us at help@hooksneedles.com and we’ll help you access your account as soon as possible.

If your code isn’t going through, here’s what to check:

• Only one discount can be applied per order - if your cart already has a special offer (like 10% off or a free gift), other codes won’t work.
  
• Check your cart total - if a discount is already applied, it’ll be listed there.
  
• Make sure there are no typos - enter the code exactly as shown, with no extra spaces.
  
• Has the code expired? Some offers are time-sensitive.
  
  Still unsure why it’s not working? Just email us at help@hooksneedles.com and we’ll gladly check it for you.

If you need to cancel an order, please contact us as soon as possible at help@hooksneedles.com

Just a quick note: canceling your subscription won’t automatically cancel your next box. If it hasn’t shipped yet, we’ll do everything we can to stop it in time.

Your free gift is always included inside your box - it’s not sent separately.

• Even if it shows up as a separate item in your order summary, it’s packed together with everything else.
  
• Your magazine includes a full list of what’s inside, including which item is your free gift.
  
  If you’re not sure you received it, please send us a photo of your box contents to help@hooksneedles.com - we’ll be happy to take a look and make sure everything’s there.

Hooks & Needles Box is a subscription service that delivers all-in-one crafting kits to your doorstep monthly. Pick your craft when ordering: knitting box, crocheting box, or a bundle that includes both crafts.

Each box contains:

• 2-4 premium Italian & Portuguese yarns
• Illustrated magazine with detailed instructions & step-by-step patterns for three projects varying in difficulty
• Essential crafting supplies like hooks or needles
• Free monthly mystery gifts with every box

All subscriptions come with a 30-day money-back and easy returns, so there's zero risk!

Subscribe and pick between a knitting box, crocheting box, or a bundle deal, which includes both options. Each box is filled with exclusive yarns and crafting supplies every month — with no repeating items!

The subscription operates on a monthly billing cycle, but you can adjust the frequency or cancel at any time with no strings attached.

1. Great Value: Save much more than buying supplies at retail prices.
2. Unique Finds: Exclusive items you won’t find anywhere else.
3. Premium Quality: Luxury Italian & Portuguese yarns to enhance your projects.
4. All-In-One Convenience: Monthly curated kits delivered to your doorstep.
5. Expertly Curated: Suitable for all skill levels with expert guidance, ensuring a rewarding experience.

At this time, customization is not available. The content of our boxes is pre-set to ensure a premium selection process. 

This allows us to surprise you each month, enhancing the unboxing experience.

For any concerns, like damaged, missing, or duplicate items, please email us at help@hooksneedles.com with a photo.

We're committed to swiftly resolving your issue with a replacement, ensuring your satisfaction.

If you have any questions or need assistance, please contact our friendly, 24/7 customer service team at help@hooksneedles.com.

Our usual response time is within a few hours, though it may take up to one working day to receive a reply during peak periods. Be assured that your satisfaction remains our foremost concern.

If you decide to cancel your subscription, you can easily do so by:

1. Log into your account.
2. Navigate to "Manage My Subscription"
3. There, you'll find a hassle-free cancellation option.

We understand that circumstances may change, and we're here to support you every step of the way.

Your first box ships IMMEDIATELY after you subscribe and arrives within 7-14 days. Future boxes are sent out on the 7th of each month.

Yes! You can adjust the frequency of your boxes, receiving them bi-monthly, quarterly, or at other intervals. And, if circumstances demand it, you can skip a box, too! Simply:

1. Log into your account
2. Navigate to "Manage My Subscription"
3. Adjust to your preference.

Yes! Our kits make perfect gifts! Knitting and crocheting are known for their soothing and creative benefits. Each box comes in beautiful packaging — making your gift even more special and thoughtful.

Plus, with flexible subscription options, you can easily cancel after the first box, ensuring the gift suits your needs perfectly.

When you resubscribe after cancellation, we ensure your boxes pick up right where you left off. 

Please reactivate your old subscription to avoid duplicate boxes rather than starting a new one.

If you encounter any issues, please contact us at help@hooksneedles.com.

Any changes to your shipping address, payment info, or other account details can be made by logging into your account. 

Please remember to set any new shipping address as the default.

No worries. Simply create a profile using the same email you used to subscribe. This will link your subscription and store accounts. 

Use this link below:

https://hooksneedles.ca/account/register

If you decide to cancel your subscription, you can easily do so by:

1. Log into your account.
2. Navigate to "Manage My Subscription."
3. There, you'll find a hassle-free cancellation option.

We understand that circumstances may change, and we're here to support you every step of the way.

Accepted payment methods include Visa, MasterCard, Maestro,  PayPal, Apple Pay, Discover, and Amex. The first charge occurs at the subscription time, while future charges happen on the 7th of each month. 

Please note that the price of your first box is what you'll pay for all future boxes. Discount codes apply only to the first box.

Rest assured, your billing is automatic, ensuring a seamless and worry-free experience throughout your subscription.

Some banks may flag our charges as international. If your payment is declined, please authorize international transactions with your bank.

Shipping within the CA is only $9.97 CAD! Your first box ships immediately and will arrive in 7-14 days.

No problem at all! Log in to your account and update your shipping address. Please make sure to set it as your default address. That's it, all set for your following Hooks & Needles Box!

Your happiness is our top priority. If you are unsatisfied with your Hooks & Needles Box, you have a 30-day money-back guarantee. 

Simply contact us at help@hooksneedles.com within 30 days of receiving your box, and we'll ensure you get a full refund. We promise to make things right with an easy return policy in place.